FAQ

Creating an account at MetaSpins Casino is quick and straightforward. Simply click on the 'Sign Up' or 'Register' button at the top of our homepage. You'll need to provide some basic information including your email address, create a password, and verify that you are of legal gambling age. Once you've filled out the registration form, you'll receive a verification email. Click the link in that email to activate your account, and you're ready to start playing. The entire process typically takes less than five minutes. Remember to provide accurate information as this will be verified during the KYC process when you request your first withdrawal.

MetaSpins Casino offers a wide range of payment options to suit different player preferences. For traditional banking methods, we accept Visa, MasterCard, and Maestro cards, as well as Bank Transfers. E-wallet options include Neteller, Skrill, and ecoPayz. We also support cryptocurrency transactions with Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), and Tether (USDT). For Canadian players specifically, we offer Interac and iDebit as additional options. All deposits are processed instantly, while withdrawal times vary depending on the method chosen. Cryptocurrency withdrawals are typically processed within 24 hours, while traditional banking methods may take 3-5 business days.

MetaSpins Casino offers a generous welcome bonus for new players. Currently, we offer up to 57% rakeback that's completely wager-free, giving you real value without complicated playthrough requirements. Additionally, new players can receive a 100% match bonus up to 1 BTC (or equivalent in other currencies) on their first deposit. This bonus comes with a 40x wagering requirement that must be completed within 7 days. To claim this bonus, simply make your first deposit and the bonus will be automatically credited to your account. Remember to check our promotions page for the latest welcome offers, as they may change over time. Always read the terms and conditions associated with any bonus to understand the requirements fully.

Wagering requirements at MetaSpins Casino typically range from 30x to 40x the bonus amount, depending on the specific promotion. For our standard welcome bonus, the wagering requirement is 40x the bonus amount, which must be completed within 7 days of receiving the bonus. Different games contribute differently toward meeting these requirements: slots usually contribute 100%, while table games like blackjack and roulette may contribute between 5-20%. Video poker typically contributes around 10-20%. It's important to note that some high-RTP slots and certain table game strategies (like covering more than 70% of roulette table) may be restricted. Our rakeback offer stands out as it comes with no wagering requirements at all - what you earn is yours to keep or withdraw immediately.

The KYC (Know Your Customer) verification process at MetaSpins Casino is a standard security procedure required before processing withdrawals. To complete verification, you'll need to submit copies of: 1) A valid government-issued photo ID (passport, driver's license, or national ID card), 2) A recent utility bill or bank statement (not older than 3 months) showing your name and address, and 3) Proof of payment method ownership (such as a photo of your credit card showing the first 6 and last 4 digits, or a screenshot of your e-wallet account). To submit these documents, log into your account, go to the 'Verification' or 'My Account' section, and follow the instructions to upload your documents. The verification process typically takes 24-48 hours to complete, after which you'll receive a confirmation email.

MetaSpins Casino offers an extensive collection of games from leading software providers including Betsoft, Evolution Gaming, Microgaming, NetEnt, Pragmatic Play, and Quickspin among others. Our game library features over 2,000 titles across various categories. For slot enthusiasts, we offer classic 3-reel slots, video slots, and progressive jackpot games with life-changing prize pools. Table game players can enjoy multiple variations of blackjack, roulette, baccarat, and poker. Our live dealer section, powered primarily by Evolution Gaming, provides an authentic casino experience with real dealers streaming in HD quality. We also feature specialty games like bingo, keno, and scratch cards. The game library is regularly updated with new releases, ensuring there's always something fresh to try. All games are optimized for both desktop and mobile play.

Yes, MetaSpins Casino is fully optimized for mobile play across all devices. There's no need to download a separate app—our mobile-responsive website automatically adapts to your screen size whether you're using an iPhone, Android smartphone, iPad, or tablet. The mobile version offers nearly all the same features as the desktop site, including account registration, deposits and withdrawals, claiming bonuses, and playing games. Over 90% of our game library is available on mobile, including popular slots, table games, and our entire live dealer selection. The mobile platform supports both portrait and landscape orientations for optimal gaming experience. Mobile players can also access customer support directly through their devices via live chat or email. The mobile site uses the same secure encryption technology as our desktop platform to ensure your data remains protected.

MetaSpins Casino accepts a variety of currencies to accommodate players from different regions. For fiat currencies, we accept USD (US Dollar), EUR (Euro), CAD (Canadian Dollar), and AUD (Australian Dollar). We also support several cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Bitcoin Cash (BCH). When you create your account, you'll need to select your preferred currency, which will be the currency used for all transactions and gameplay on your account. Please note that once you've selected a currency for your account, it cannot be changed later. If you're using a currency different from your account currency for deposits, a conversion will be applied at the current exchange rate, which may include a small conversion fee from your payment provider.

At MetaSpins Casino, we're committed to promoting responsible gambling. We offer several tools to help players maintain control over their gaming habits. These include deposit limits (daily, weekly, or monthly), session time limits, reality checks (pop-up reminders about how long you've been playing), and self-assessment tests to evaluate your gambling behavior. Players can also request temporary time-outs (cooling-off periods) ranging from 24 hours to 6 weeks, during which they cannot access their accounts. For more serious concerns, we offer self-exclusion options from 6 months up to 5 years. During self-exclusion, your account will be completely inaccessible. We also provide links to professional gambling addiction support organizations like GamCare and Gamblers Anonymous. To access these responsible gambling tools, simply visit the 'Responsible Gambling' section in your account settings.

Withdrawal processing times at MetaSpins Casino vary depending on your chosen payment method. For cryptocurrency withdrawals (Bitcoin, Ethereum, Litecoin, etc.), processing typically takes 1-24 hours after approval. E-wallet withdrawals (Neteller, Skrill, ecoPayz) are usually processed within 24 hours. For traditional banking methods like credit/debit cards and bank transfers, processing can take 3-5 business days after approval. The approval process itself typically takes 24-48 hours, during which our team verifies the withdrawal request for security purposes. First-time withdrawals require completion of our KYC verification process, which may add additional time. There's a minimum withdrawal amount of $20 (or equivalent) for most methods, and monthly withdrawal limits depend on your player status. Premium and VIP players enjoy higher limits and faster processing times. For the most up-to-date information on withdrawal times, please check the Payments section of our website.

MetaSpins Casino offers comprehensive customer support to assist with any questions or issues you might encounter. Our primary support channel is live chat, which is available 24/7 directly on our website. Simply click the chat icon in the bottom right corner of any page to connect with a support agent within minutes. For less urgent matters, you can email us at support@northcasino.com, with typical response times of 24 hours or less. We also maintain an extensive FAQ section on our website that covers most common questions. While we don't currently offer telephone support, our live chat service provides the same immediate assistance. All support is offered in English, with additional language options potentially available depending on agent availability. Our support team is trained to handle account issues, payment questions, game-related problems, bonus inquiries, and technical difficulties.

Yes, MetaSpins Casino operates under a valid gaming license that ensures we adhere to strict regulatory standards. Our operations are regularly audited for compliance with fair gaming practices, anti-money laundering regulations, and responsible gambling protocols. We use industry-standard encryption technology (256-bit SSL) to protect all player data and financial transactions. Additionally, all our games come from licensed and certified software providers whose Random Number Generators (RNGs) are independently tested to ensure fair outcomes. We maintain a transparent privacy policy that details how we collect, use, and protect your personal information. Our commitment to regulatory compliance means that we implement strict age verification procedures and maintain separate accounts for operational funds and player balances to ensure your money is always protected. For specific details about our licensing authority, please refer to the footer of our website.